Customer Service

Customer Service.  Customer Care.  Customer Assistance.  Whatever you call it, it has definitely become the buzz word of the day.

Don’t get me wrong, I am all about great customer service.  We, at Wisconsin Pay, strive to go above and beyond our client’s expectations all day, every day.  However, with that being said, sometimes it feels as though you can never do enough.

Back in the day, if a phone call was returned within 24 hours – that was great customer service.  Today, if we don’t hear back from a vendor within a couple of hours, we are all up in arms.  If a mistake occurs, the customer demands it be rectified and then expects to be compensated for their inconvenience.  Why is it so hard for us to put ourselves in someone else’s shoes.   Why do we believe that we are “victims” if a mistake occurs with our food order, appliance order, tax return?

Just stop for a minute and imagine if, in every situation, we treated each other the way we would like to be treated.  Oh what a wonderful world it would be!